Privacy Policy

1. Introduction

Welcome to RigExit ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (rigexit.com) and use our heavy-duty towing directory services.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as data collected automatically when you use our platform:

• Geolocation Data: To provide you with the nearest dispatch units, our site requests access to your device's location (latitude and longitude). This data is processed temporarily to query our database and is not permanently stored or linked to your identity.
• Usage Data: We automatically collect certain information about your device and how you interact with our platform. This includes your IP address, browser type, pages visited, and outbound dispatch clicks (e.g., clicking a phone number).
• Contact Information: If you are a service provider opting to be listed on our platform, we collect your business name, phone number, and related operational data.

3. How We Use Your Data

• To provide, operate, and maintain our heavy-duty recovery directory.
• To accurately route you to the nearest verified towing providers via Highway Exit mapping.
• To analyze site usage and improve the user experience using analytics tools.
• To monitor and prevent fraudulent activity or misuse of our system.

4. Third-Party Services & Analytics

We use third-party services to operate our platform effectively. These include:

• Google Analytics (GA4): We use Google Analytics to understand website traffic and interaction. Google Analytics may set cookies on your browser. You can opt-out of Google Analytics by adjusting your browser settings or using Google's opt-out browser add-on.
• Supabase & Vercel: Our database and hosting infrastructure are managed by secure third-party providers. Your data is processed in accordance with their strict security protocols.

5. Cookies and Tracking Technologies

RigExit uses cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function optimally.

6. Data Security

The security of your data is important to us. We implement industry-standard security measures, including Row Level Security (RLS) on our databases and SSL encryption, to prevent unauthorized access. However, please remember that no method of transmission over the Internet is 100% secure.

7. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

8. Contact Us

If you have any questions about this Privacy Policy, please contact our compliance and dispatch team at: dispatch@rigexit.com